Terms of Service

Last updated: 16 June 2026

These Terms of Service govern your use of the Miss Louise website and your purchase of products from Miss Louise.

By accessing our website or placing an order, you agree to these Terms of Service.

1. Store Information

Business name: Miss Louise
Email: help@misslouise.shop
Phone: +447481792474
Business address: PINNACLE HOUSE BUSINESS CENTRE, LINLITHGOW BRIDGE, GROUND AND FIRST FLOOR, LINLITHGOW, WEST LOTHIAN, UNITED KINGDOM EH49 7SF

Miss Louise is not currently VAT registered.

2. Eligibility

By using our website, you confirm that you are at least 18 years old or that you are using the website with the permission and supervision of a parent or legal guardian.

You agree to provide accurate, complete and up-to-date information when placing an order or contacting us.

3. Products and Descriptions

We aim to display product descriptions, images, prices and availability as accurately as possible.

However, colours, sizing and appearance may vary depending on your device, screen settings and product availability.

Product images are for illustrative purposes and may not always show every minor detail of the item.

4. Dropshipping Model

Miss Louise operates using a dropshipping model.

This means that products may be stored, packed and shipped by third-party suppliers or fulfilment partners, including international suppliers.

As a result, delivery times may be longer than traditional domestic fulfilment. Estimated delivery times are set out in our Shipping Policy.

5. Orders

When you place an order, you are making an offer to purchase the products in your basket.

Your order is only accepted when we confirm it by email or begin processing the order.

We reserve the right to refuse or cancel an order where:

The product is unavailable.

Payment is not authorised.

The order appears fraudulent or suspicious.

There is an error in the product price or description.

The delivery address is incomplete, invalid or outside our serviced regions.

We will contact you if your order is cancelled or if further information is required.

6. Prices and Currency

All prices are displayed in Pound sterling.

Prices may change at any time without prior notice.

The price charged will be the price displayed at checkout at the time your order is placed, unless there is an obvious pricing error.

7. Pricing Errors

We make reasonable efforts to ensure that prices are accurate.

If a product is listed at an incorrect price due to an error, we may cancel the order and refund any amount paid.

We are not required to supply products at an incorrect price where the error is obvious and could reasonably have been recognised as a mistake.

8. Payment

Payment must be made at checkout using the available payment methods displayed on our website.

We do not store full payment card details.

Your payment may be processed by third-party payment providers, subject to their own terms and policies.

9. Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy.

Processing time is 2 business days.

Estimated delivery time is 6 to 15 business days after dispatch.

Delivery times are estimates only and may be affected by factors outside our control, including supplier delays, customs checks, courier delays, public holidays, weather disruption or incorrect address details.

10. Returns and Refunds

Returns and refunds are governed by our Return and Refund Policy.

Your statutory consumer rights are not affected.

11. Customer Responsibilities

You agree to:

Provide accurate order, contact and delivery information.

Check product details, sizing and delivery information before placing an order.

Respond to reasonable requests for information relating to your order.

Use our website lawfully and respectfully.

Not misuse our website, systems, offers, promotions or customer support channels.

You are responsible for any delays, failed deliveries or additional costs caused by incorrect or incomplete information provided by you.

12. Prohibited Conduct

You must not:

Use our website for unlawful, fraudulent or harmful purposes.

Attempt to access, damage, disrupt or interfere with our website or systems.

Copy, reproduce or misuse our content, images, branding or intellectual property without permission.

Submit false, misleading, abusive or unlawful information.

Use automated tools, bots or scraping systems without permission.

Attempt to make unauthorised purchases or payment disputes.

We may restrict access, cancel orders or suspend customer support where we reasonably believe these Terms have been breached.

13. Intellectual Property

All content on the Miss Louise website, including text, images, graphics, logos, product presentation, layout and design, belongs to Miss Louise or its licensors unless otherwise stated.

You may not copy, reproduce, distribute, modify or use our content for commercial purposes without written permission.

14. Third-Party Links

Our website may contain links to third-party websites, platforms or services.

We are not responsible for the content, accuracy, availability, policies or practices of third-party websites.

Accessing third-party links is at your own risk.

15. Limitation of Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or breach of your statutory consumer rights.

To the fullest extent permitted by law, Miss Louise is not responsible for indirect, incidental or consequential losses, including loss of profit, loss of business, loss of opportunity or loss of data.

16. Force Majeure

We are not responsible for delays or failures caused by events outside our reasonable control, including courier disruption, customs delays, supplier disruption, strikes, natural events, internet outages, government action, public health restrictions or other circumstances beyond our control.

17. Changes to These Terms

We may update these Terms of Service from time to time.

The updated version will be posted on our website with a new “Last updated” date.

Your continued use of our website after changes are posted means you accept the updated Terms.

18. Governing Law and Jurisdiction

These Terms are governed by the laws of Scotland, without limiting any mandatory consumer protection rights that apply to you under UK law.

If you are a consumer living elsewhere in the United Kingdom, you may have the right to bring proceedings in your local courts where applicable.