Refund policy
Return and Refund Policy
Last updated: 16 June 2026
Thank you for shopping with Miss Louise. We want you to be satisfied with your purchase and we aim to make our returns and refund process clear, fair and simple.
This Return and Refund Policy applies to purchases made through Miss Louise and is designed for customers in the United Kingdom.
1. Change of Mind and Right to Cancel
If you are a consumer in the United Kingdom, you have the legal right to cancel an online order within 14 calendar days from the day after you receive your goods, without giving a reason.
To exercise your right to cancel, you must contact us within this 14-day period at:
Please include your full name, order number, the item you wish to return and the reason for your request if you wish to provide one.
After notifying us that you wish to cancel, you must return the item within 14 calendar days from the date you notified us.
2. Returns Due to Faulty, Damaged or Incorrect Items
Your right to cancel because you changed your mind is separate from your rights if an item is faulty, damaged, not as described or incorrect.
If your item arrives damaged, faulty, defective or different from what you ordered, please contact us as soon as possible at:
Please include your order number, a clear description of the issue and photos or videos showing the problem.
Where the item is confirmed to be faulty, damaged or incorrect, we will offer a suitable solution in accordance with applicable UK consumer law. This may include a replacement, repair, refund or other appropriate remedy.
3. Condition of Returned Items
To be eligible for a change-of-mind return, the item must be returned in a condition that allows it to be resold.
Returned items should be:
Unused and unworn.
In the same condition as received.
With original labels, tags and packaging where applicable.
Free from stains, odours, marks, damage or signs of wear.
You may inspect the item in the same way you would reasonably inspect it in a physical shop. If the item has been handled beyond what is necessary to inspect it, we may make a reasonable deduction from the refund to reflect any loss in value.
4. Non-Refundable Items
Unless faulty or required by law, the following items are not eligible for return or refund:
Personalised or custom-made products.
Sealed goods that are not suitable for return for health or hygiene reasons once unsealed.
Perishable goods.
Digital products or downloadable content once access has started with your consent.
Gift cards.
Items returned damaged, worn, used or incomplete due to customer handling.
This does not affect your statutory rights.
5. How to Request a Return
To request a return, please follow these steps:
Contact us at help@misslouise.shop.
Provide your order number, full name and the item you wish to return.
Wait for our return instructions before sending the item back.
Pack the item securely, including all original packaging, tags and accessories where applicable.
Send the item using a tracked shipping method and keep your proof of postage.
Please do not send any item back before contacting us. The commercial address listed on our website is not automatically a returns warehouse. Because Miss Louise operates using a dropshipping model, return instructions may vary depending on the item and fulfilment location.
6. Return Shipping Costs
For change-of-mind returns, the customer is responsible for the return shipping cost.
For faulty, damaged, defective or incorrect items, Miss Louise will cover reasonable return shipping costs where the issue is confirmed by us. We may provide a prepaid return label, arrange collection or reimburse reasonable return postage after receiving proof of payment.
Original standard delivery costs will be refunded where required by law. Any upgraded or express delivery charges selected by the customer may not be refundable beyond the cost of standard delivery.
7. Refund Processing
Once we receive your returned item, or once you provide acceptable proof that the item has been sent back, we will inspect the return and notify you of the outcome.
Approved refunds will be processed to the original payment method used at checkout.
Refunds will be processed within 14 calendar days of receiving the returned item or receiving valid proof of return, where applicable.
Your bank, card provider or payment provider may take additional time to make the funds available in your account. This processing time is outside our control.
8. Exchanges
We do not guarantee direct exchanges. If you would like a different size, colour or item, please contact us at help@misslouise.shop and we will advise whether an exchange is available.
Where an exchange is not available, you may need to return the original item and place a new order.
9. Dropshipping and International Fulfilment
Miss Louise operates using a dropshipping model. This means some products may be shipped directly from international suppliers or fulfilment partners.
Because of this, delivery and return processing may take longer than domestic fulfilment. We will always provide clear instructions when a return is approved.
10. Contact
For all return and refund requests, contact us at:
Miss Louise
help@misslouise.shop
+447481792474
Our support is available during UK business hours.