Shipping policy
Shipping Policy
Last updated: 16 June 2026
This Shipping Policy explains how Miss Louise processes, ships and delivers orders within the United Kingdom.
1. Regions We Serve
Miss Louise currently ships to customers in the United Kingdom.
Orders with delivery addresses outside the United Kingdom may be refused or cancelled.
2. Processing Time
Order processing time is 2 business days.
Business days are Monday to Friday, excluding UK public holidays.
Processing time includes order verification, payment confirmation, supplier processing and preparation for dispatch.
Processing time is separate from delivery time.
3. Delivery Time
Estimated delivery time is 6 to 15 business days after dispatch.
Delivery times are estimates and are not guaranteed.
Because Miss Louise operates using a dropshipping model, some products may be shipped directly from international suppliers or fulfilment partners. This may result in longer delivery times than standard domestic shipping.
4. Shipping Methods
We use standard shipping methods through third-party carriers, logistics partners, dropshipping suppliers and fulfilment providers.
The available shipping method will be shown at checkout where applicable.
We do not name or guarantee a specific courier unless this is stated at checkout or in your shipping confirmation.
5. Tracking
Where tracking is available, tracking details will be sent to the email address provided at checkout.
Tracking updates may take time to appear after dispatch.
If your tracking link has not updated for several days, please contact us at:
6. Multiple Packages
Because products may be fulfilled by different suppliers or fulfilment centres, your order may arrive in separate packages.
If this happens, each package may have a different tracking number and delivery date.
7. International Fulfilment, Customs and Taxes
Miss Louise serves customers in the United Kingdom, but some products may be shipped from international suppliers or fulfilment partners.
Where applicable and not already collected at checkout, customs duties, import taxes, handling fees or other charges imposed by authorities or carriers are the responsibility of the customer.
Miss Louise is not responsible for delays caused by customs checks, border processes or import procedures.
8. Delays
Delivery may be delayed due to circumstances outside our control, including:
Supplier delays.
Courier delays.
Customs checks.
Incorrect or incomplete addresses.
High order volume.
Weather disruption.
Public holidays.
Transport disruption.
Security checks.
If your order has not arrived after the estimated delivery window has passed, please contact us at:
We will review the tracking information and work with the relevant fulfilment or delivery partner to investigate.
9. Lost Orders and Orders Not Received
If your order appears lost or has not been received, please contact us at:
Please include your order number, full name, delivery address and any tracking information.
We may ask you to confirm that the delivery address was correct and that the parcel has not been received by another person at the address.
If an order is confirmed as lost, we will offer an appropriate solution, which may include replacement or refund, depending on the circumstances and applicable consumer law.
10. Damaged Packages
If your package arrives damaged, please contact us as soon as possible at:
Please provide your order number and clear photos of the damaged packaging and item.
Do not dispose of the packaging until we have reviewed your request, as it may be needed for investigation.
11. Incorrect Address
The customer is responsible for providing a complete and accurate delivery address at checkout.
If an incorrect or incomplete address is provided, delivery may be delayed, returned or lost.
Miss Louise is not responsible for failed delivery caused by incorrect address information provided by the customer.
If you notice an error in your address, contact us immediately at:
We cannot guarantee that address changes can be made after an order has started processing or has been dispatched.
12. Refused Deliveries
If a delivery is refused, not collected or returned due to customer action or inaction, any refund may be reduced by shipping, return, handling or other reasonable costs incurred, unless prohibited by law.
13. Contact
For shipping questions, contact:
Miss Louise
help@misslouise.shop
+447481792474
Support is available during UK business hours.